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Rental Services

To the Leasee,

By submitting a booking or payment online, you are agreeing to comply with the following terms and conditions.

The Service allows customers to access the Site and purchase or borrow products from Aphase in accordance with these Terms of Use. The customer can choose products to borrow from our on-line selection, and have them shipped to the customer’s address. This is done with a return date. We reserve the right to limit the number of items that a member may borrow at any time. The current available borrowing options and rates, are outlined in detail on the Site. Also, the current shipping policies governing the delivery and return of products are detailed on the Site.

Delivery time for products you have selected to borrow may vary based upon (a) inventory availability, (b) your delivery address, (c) when you place an order, and (d) other circumstances impacting delivery. Accordingly, Aphase makes no guarantees as to actual delivery time. The risk of loss for items shipped passes to you upon our delivery to the carrier. We will send you an email letting you know when your product is shipped.

If a product is returned in a damaged or dirty condition that exceeds normal wear and tear, as determined by Aphase in its sole discretion, you agree that Aphase may invoice you for the full cost of replacing such product as well as charge you the full amount of any lost earnings or incurred costs resulting from the damage. The product replacement fee will vary depending on the specifics of each item and its amount is to the full discretion of Aphase.

Under no circumstances are customers to attempt to clean any products themselves (i.e. bags, etc) by any means (dry cleaned or otherwise). If done so, Aphase reserves the right to invoice for part or full replacement value of the items and charge you the full amount of any potential lost earnings or incurred costs regardless of whether any damage has been caused.

Any discounts, vouchers or offers made available on the site or through third party channels which are redeemable on the Aphase site are subject to change without notice. It is hereby confirmed that only one may be used at a time; this also will be subject to change at Aphase discretion.

For all rentals we require a copy of a current drivers licence to be sent.

We DO NOT send out bags until we have your current ID.

You are solely responsible for the bag once it is in your possession. 
In the case of damage, theft or loss of goods, the cost to repair or replace the bag is your responsibility!

Aphase reports all thefts to the police as well as legal action.
When you borrow an item you will be required to provide Aphase with accurate, complete and current credit card information for a valid credit card that you are authorised to use. By signing up for the Service, you authorise Aphase or its agent to bill your credit card the applicable fees, per-item or borrowing fees, shipping charges, any and all applicable taxes, and any other charges you may incur in connection with your use of the Service. The applicable fees will be charged to your credit card on the date your purchase is made. If your item is not returned on the due return date agreed when the purchase was made, Aphase will charge your credit card for each overdue day, at a rate of $90 per day.

If Aphase does not receive payment from your credit card provider or if your credit card expires or is rejected, you agree to pay all amounts due upon demand. Aphase reserves the right to take all steps necessary to collect amounts due from you, including but not limited to using third party collection agencies. Aphase reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment.

You are solely responsible for any and all fees charged to your credit card by the issuer, bank, or financial institution including, but not limited to, overdraft, insufficient funds, and over the credit limit fees. You agree to notify us about any billing problems or discrepancies within 90 days after they first appear on your account statement.
If you do not bring them to our attention within 90 days, you agree that you waive your right to dispute such problems or discrepancies.
We may modify the price, content, or nature of the Service at any time. We may provide notice of any such changes by email, notice to you upon log-in, or by publishing them on the site.
You may return a rented product and obtain a refund. You must deposit the item for return at your local post office the same day that you receive the item. Most post office’s close at 5pm. Unless otherwise approved by Aphase, should a product be kept overnight by the customer, Aphase reserves the right to charge the full rental fee. Please contact info@aphase.club if you need to keep an item overnight which you do not wish to wear to your event. Aphase reserves the right to process a refund within 14 days of a request for a refund unless the order is being disputed.